Stay top-of-mind after every sale
Communicate with customers directly, even after checkout, and build customer loyalty.
Available on all plans
Tracking messages
Send automatic delivery updates via email and SMS that improve the overall customer journey. Plus, drive cross-sales for your online store—all automatically in your customer’s local language.
Starting from Growth plan
Tracking Page
Turn your tracking page into a starting point for future sales. Customise the page to fit your brand’s look and feel, then cross-sell products, offer promo codes, and let customers follow you on Instagram.
Available on all plans
Tracking Widget
Let your customers track their order status any time, directly from your website. Embed the easy-to-use tracking widget in just a few clicks, no coding required.
Available on all plans
Tracking API
Receive current and past status updates on all orders with just a tracking number. Build your own, unique tracking solution right on top of the Sendcloud Tracking API.
Fully automate the order tracking process
Improve customer experience and retention
Go global with multi-language tracking
Drive revenue and brand awareness
Deliver parcels on the first attempt
Be where your customers are and deliver parcels on the first attempt with order tracking via email and SMS.
Foster a sense of customer loyalty
Extend your customer communication beyond simple marketing and sales—and own each step of that conversation to help bring about new sales in the future.
Bump up your conversion rate and earn more revenue
Your tracking page gives you one more chance to share promo codes, highlight upcoming sales, or offer product recommendations.
Gain more social media followers along the way
Share updates, news, and giveaways by embedding your Instagram account to your tracking page.
Say goodbye to pesky status update inquiries
Providing customers with clear information on their tracking status means less time you’ll have to spend corresponding and answering questions.
Go global with
multi-language tracking
Scaling internationally? Offer tracking in 6 different local languages—English, Spanish, French, Dutch, German, and Italian.
Fully customise your tracking page with CSS
Design a one-of-a-kind tracking page and set it up with CSS to give customers an even smoother experience.
Boost your reputation with more 5-star reviews
Build long-lasting customer relationships after the delivery. Ask to leave a review, provide product usage instructions, and turn online shoppers into repeat customers.
Set your tracking communications up for success
Sendcloud offers plenty of customisation options to make your tracking messages and pages stand out to your customers. This Sendcloud Academy video makes sure you know how to take advantage of each and every option.
Before Branded Tracking
Communication stops at checkout.
You have no control over what’s included in courier tracking messages.
Couriers don’t always send notifications at every stage of shipping.
Tracking messages redirect to the courier portal.
Customers could only find your social media by searching.
Regular emails for online stores have an open rate of 20%.
After Branded Tracking
Keep in contact after checkout.
Include all the info and marketing material you choose in your own tracking messages.
Update your customers with their order status before they have the chance to ask.
Redirect to your own tracking page, featuring your own branding and marketing like promo codes or future sales.
Embed your Instagram on your tracking page so everyone who makes a purchase has the chance to follow.
Sendcloud’s branded tracking emails have an open rate of 89%.
Sendcloud’s got your back with shipping, from start to finish
14-day free trial
Top-of-the-line tracking is just a few clicks away
Create a free Sendcloud account and try our branded tracking today.
