COMING SOON
Support Automation
by Sendcloud
Centralise your shipping, courier support, and claims in one platform to help support teams resolve issues faster.
SUPPORT AUTOMATION
Resolve more claims and spend less time on them
We take care of the back-and-forth with couriers, provide shipping details to resolve tickets, and free up time of your CS agents.
Endless manual work doesn’t have to be your reality
Let’s centralise courier communication, track issues and refunds clearly, and automate processes so you never miss a refund
8x Faster claims
Receive an early refund while we chase your parcel.
Get more refunds
Automation keeps things on track, making claims more successful and saving more money.
3x faster first response time
Get your answer faster to the lost, damaged, or delayed parcel.
Detect
Spot problems early on
Keep track of all your shipments, and proactively keep customers informed about any potential delays or issues before they even notice.
Manage
Track and resolve issues quickly
Manage support for hundreds of couriers in one place—file claims, report issues, track open tickets, and resolve shipping problems easily.
✓ Centralise your courier issues, no inbox overflow
✓ Monitor ticket statuses and refunds
✓ Get an advantage for courier negotiations
Automate
Handle repetitive tasks automatically
The back-and-forth with couriers is handled by automatically creating tickets and sending updates, keeping the merchant in the loop and saving time.
Be the first one to hear about it
All courier communication into one place. No more juggling personal inboxes, multiple spreadsheets, ticketing systems, or notes from colleagues.
FAQ
What is Support Automation?
Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.
What’s the biggest benefit of using Support Automation?
Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.
How does Support Automation help my business?
If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.
How does Support Automation help my customer support team?
Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.
Will Support Automation help me recover more refunds?
Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.
