Beat the industry standard by reducing your return rate with the return portal. Define your criteria, keep track of data, and let consumers arrange returns by themselves.
Customise the return portal to match your brand
Add your logo, brand colors, and layout to offer customers a branded return experience.
Review, approve, and reject incoming return requests
Let customers upload proof of their broken items, review the request, and approve or reject the return.
Offer home pick-ups by carriers
Allow customers to request pick-ups from carriers, from their home address to your return address.
Build a custom return portal on top of our API
Get access to Europe’s largest service point network and generate return labels in bulk.
Say goodbye to manual work with return rules
Assign the correct return methods, set up return fees, or make items non-returnable with smart return rules.
Let shoppers cover the costs with paid returns
Large retailers are stepping away from free returns. Connect to Mollie and let customers pay for their returns.
Keep customers updated with tracking messages
Send automated tracking emails and SMS to keep your customers in the loop and to reduce customer service inquiries.
Lower your return rate with data insights
Discover why customers are returning your items. Chart your return data, identify the return reasons for returning items, and apply the return reasons to your product pages.
Hassle-free returns for you and your customers
Multi-language support
Offer customers from around the world a localised return experience, automatically selected by Sendcloud.
ERS (Easy Return Solution)
Let your customer drop off their return parcels at any branch of a national carrier.
600+ return methods
Ship with global and local carriers, using your own direct contract or our pre-negotiated return rates.
On-demand return labels
Automatically send the return label to your customers per email once the return has been announced.
Paperless / QR returns
Reduce the emission of your returns by replacing the return label with a digital QR code.
International returns
Generate customs docs automatically, together with the international return label.
Build customer loyalty with an easy returns process
Set up your return portal 5 minutes
