Just starting out?
£0/mo
Start shipping with no carrier contract and no subscription fee.
Monthly
Yearly
Lite
£19/mo
+ £0.09 per label
£18/mo
+ £0.09 per label
For e-commerce owners looking to connect everything related to shipping in one place.
-
3 users
Add team members with different roles and access levels to a single Sendcloud account. -
3 integrations
Connect your webshop, WMS, ERP, or any of the 100+ supported tools to build your ideal shipping experience. -
5 shipping rules
Set up shipping rules to automate carrier selection, parcel insurance, and other repetitive tasks. -
Max. 400 labels/month
Max. 4800 labels/year
The maximum number of shipping labels included in your plan.
What’s included:
-
Sendcloud's shipping rates
We offer discounted rates from major European carriers, giving you access to thousands of shipping methods without committing to carrier contracts. -
Use your own carrier contract
Upload your direct carrier contract to take advantage of your own negotiated rates. -
Carrier pickups
Arrange for a carrier to collect parcels at your location, weekly on a fixed day or as a one-off pickup. -
Customs documents
Make international shipping as easy as domestic with auto-generated documents. -
Service point picker in checkout
Set up a service point location picker in your checkout to display a map from which your customers can choose a convenient service point to have their parcels delivered. -
Email, SMS, and WhatsApp tracking notifications in 2 languages
Automatically notify your customers with branded multi-channel notifications whenever their parcel reaches a delivery milestone. -
Email and live chat support
Get quick assistance for day-to-day inquiries through email or live chat, ensuring timely resolutions for common issues.
Growth
£59/mo
+ £0.08 per label
£54/mo
+ £0.08 per label
For owners and specialists, to automate shipping operations and improve the post-purchase experience.
-
5 users
Add team members with different roles and access levels to a single Sendcloud account. -
5 integrations
Connect your webshop, WMS, ERP, or any of the 100+ supported tools to build your ideal shipping experience. -
10 shipping rules
Set up shipping rules to automate carrier selection, parcel insurance, and other repetitive tasks. -
Max. 1000 labels/month
Max. 12 000 labels/year
The maximum number of shipping labels included in your plan.
All in Lite, plus:
-
Pack & Go
Streamline order processing in warehouses or packing locations to pack more orders in less time, with or without a bar-code scanner. -
Branded tracking page with promotions
Replace the generic carrier tracking page with a customisable page in your branding. Include a promotional banner or an Instagram post to drive more engagement. -
Email, SMS, & WhatsApp tracking notifications in 8 languages
Automatically notify your customers with branded multi-channel notifications in their local language whenever their parcel reaches a delivery milestone. -
WhatsApp chat for post-purchase communication
Send personalised tracking updates and use live chat to resolve delivery issues with Business WhatsApp. -
Automatically request customer reviews
Send automated emails or WhatsApp messages after the parcel has been delivered to collect verified reviews on Trustpilot and other review sites. -
Phone support
Get direct, personal help for urgent or more complex issues by connecting with our support team over the phone.
Top pick
Premium
£119/mo
+ £0.07 per label
£109/mo
+ £0.07 per label
For businesses scaling into new markets and looking to improve reverse logistics.
-
10 users
Add team members with different roles and access levels to a single Sendcloud account. -
Unlimited integrations
Connect your webshop, WMS, ERP, or any of the 100+ supported tools to build your ideal shipping experience. -
Unlimited shipping rules
Set up shipping rules to automate carrier selection, parcel insurance, and other repetitive tasks. -
Max. 10 000 labels/month
Max. 120 000 labels/year
The maximum number of shipping labels included in your plan.
All in Growth, plus:
-
Automated returns management
Manage returns more efficiently with a self-service return portal, return rules, return approvals, support for international returns, pre-printed labels, paid and QR-code returns, and more. -
Branded return portal
Let customers request a return label themselves through a self-service return portal with your branding. Offer options to choose the return method, refund method, return reasons, and more. -
Tracking page analytics
Link Google Analytics 4 to your branded tracking page to understand how customers engage with it. -
Shipping analytics
Monitor and analyse key shipping metrics broken down per carrier, sales channel, or market. -
White label branding
Remove the Sendcloud logo from your tracking page and return portal and replace it with your own branding to create a consistent delivery experience for your customers.
Pro
£549/mo
+ £0.06 per label
£459/mo
+ £0.06 per label
For businesses active in multiple markets, to deliver a complete customer experience.
-
Unlimited users
Add team members with different roles and access levels to a single Sendcloud account. -
Unlimited integrations
Connect your webshop, WMS, ERP, or any of the 100+ supported tools to build your ideal shipping experience. -
Unlimited shipping rules
Set up shipping rules to automate carrier selection, parcel insurance, and other repetitive tasks. -
Max. 30 000 labels/month
Max. 360 000 labels/year
The maximum number of shipping labels included in your plan.
All in Premium, plus:
-
Cross-border shipping partnerships
Work with our verified cross-border shipping partners to ensure better transit times and more competitive international rates. -
Dynamic delivery options in checkout
Let customers choose from multiple shipping options at checkout to increase the conversion rate. Show an estimated delivery date, carrier sustainability score, and more. -
Carrier support management
Organise tickets, claims, and statuses for your support team in one place to manage shipping issues and receive carrier refunds faster, without waiting on long carrier investigations. -
Shipping solution for marketplaces
If you're running a marketplace, our Marketplace API allows you to connect your sellers to 100+ carriers while offering more flexible delivery options to their buyers. -
Customer Success Manager
Your dedicated CSM will support you during onboarding and implementation, help review your performance against benchmarks in quarterly business reviews, and provide ongoing support and expertise. -
Guided onboarding
Our dedicated onboarding service ensures faster time to market through guided account setup, carrier activation, integration with essential systems, and specialised training. -
Shipping strategy health check & optimisation
Our shipping experts will review your current shipping strategy and advise on how to optimise supply chain management to improve workflows and minimise costs.
-
1 user
One team members with one roles and access levels to a single Sendcloud account. -
2 integrations
Connect your webshop, WMS, ERP, or any of the 100+ supported tools to build your ideal shipping experience.
What’s included:
-
Sendcloud's shipping rates
We offer discounted rates from major European carriers, giving you access to thousands of shipping methods without committing to carrier contracts. -
Sendcloud Shipment Protection
Insure your packages against damage, loss, and theft. -
Customs documents
Make international shipping as easy as domestic with auto-generated documents. -
Email tracking notifications
Automatically notify your customers when their parcel is ready to be shipped. -
Manual returns management
Create return labels using the return form. -
Email and live chat support
Get quick assistance for day-to-day inquiries through email or live chat, ensuring timely resolutions for common issues.
Enterprise
Custom
For companies with unique business setups or custom tech stacks, to get extra support, expertise, and data.
Tailored solutions for:
-
On-demand carrier integration, feature development, workflow automation, and API management
-
Ensure optimal carrier selection with preliminary carrier performance insights and benchmarks. Monitor delivery performance to respond to issues proactively and keep your customers informed. Leverage impartial performance reports in carrier contract negotiations.
Shipping Intelligence
-
On-call availability for high-priority and critical issues to safeguard customer operations after office hours.
Extended support hours and service levels with a dedicated Customer Success Manager
-
On-demand Technical Support Manager
Monthly
Yearly
(-8%)
General
This refers to the shipping volume limit. If you go over your monthly limit, you can continue shipping with no interruptions at an increased fee per label.
Max. shipments/month Max. shipments/year
Unlimited
Unlimited
400
4800
1000
12 000
10 000
120 000
30 000
360 000
Shipping rate discount
+
++
+++
++++
+++++
The label processing fee is charged for every label you create.
Price per shipping label
£0.09
£0.08
£0.07
£0.06
After exceeding your plan's label limit, you will pay an additional £0.15 per label on top of the original fee.
Price/label after exceeding the monthly limit
£0.09 + £0.15
£0.08 + £0.15
£0.07 + £0.15
£0.06 + £0.15
Add team members with different roles and levels of access to a single Sendcloud account.
Users
1
3
5
10
Unlimited
Ship worldwide with 100+ local and international carriers. Use Sendcloud's shipping rates, upload your own carrier contracts, or combine them.
Carriers
100+
100+
100+
100+
100+
Discover hundreds of certified apps to build your ideal shipping experience.
App Store
Max. 2 apps
Max. 3 apps
Max. 5 apps
Unlimited apps
Unlimited apps
Use Sendcloud APIs to streamline your shipping process and automate your logistics flow.
API access
Shipping
We offer discounted rates from major European carriers, giving you access to thousands of shipping methods without committing to carrier contracts.
Sendcloud's shipping rates
Upload your direct carrier contract to take advantage of your own negotiated rates.
Ship with your own carrier contract
Add multiple contracts for a single carrier
Add multiple contracts for a single carrier
Choose the best shipping method based on price, transit time, popularity, customer rating, and more.
Compare shipping methods
Know which shipping methods are the best for your shipments based on your preferences.
Smart recommendations
Activate new carriers and shipping methods in just a few clicks with no development needed.
Enable and switch carriers instantly
Generate shipping labels in bulk in different formats, along with the necessary accompanying documents.
Create shipping labels
Automate repetitive processing tasks to always select the right shipping method, insurance amount, packing box, and more.
Shipping rules
max. 5
max. 10
Unlimited
Unlimited
Insure your packages against damage, loss, and theft based on the product sales value (as opposed to carrier insurance, which will typically only cover the purchase value).
Sendcloud Shipment Protection
Arrange for a carrier to collect parcels at your location, weekly on a fixed day or as a one-off pickup.
Schedule parcel pickups
Automatically generate and print fully compliant pre-filled customs documents for international deliveries and returns.
Customs documents
Work with Sendcloud's cross-border partners to ensure better transit times and more competitive international rates.
Cross-border shipping partnerships
Available if you're shipping from Italy, Spain, or France to select countries with direct contracts of supported carriers.
"Cash on delivery" shipments
Add your logo, brand colours, and URL to your shipping labels, packing slips, tracking notifications, tracking page, and return portal. More than one webshop? Add multiple brands.
Set up your brand(s)
Store product details, like EAN and product location in the warehouse, for more accurate order processing.
Products database [beta]
Order Processing
Automatically import orders from supported shop systems or via API. For orders not coming from your online store, import in bulk using a CSV file or manually create labels.
Import orders from your sales channels
2 shop integrations
3 shop integrations
5 shop integrations + CSV import
Unlimited integrations
Unlimited integrations
Process orders with all information at hand in one clear overview.
Order management dashboard
Print shipping labels in one click or with a single scan.
Print shipping labels
Print a customised packing slip with your branding to include in the box and ensure an error-free picking and packing process.
Print packing slips
Print a customised picking list with orders from all your sales channels and use it to print labels with a single scan.
Print picking lists
Streamline order processing in warehouses or packing locations to pack more orders in less time, with or without a bar-code scanner.
Pack & Go
Scan or click to check the product, mark the item as ‘packed’, and minimise human error during the packing process.
Item scanning
Automatically fill in parcel dimensions when creating a new label, and let the packers know which is the right box for every parcel.
Set rules for shipping boxes
Mark where your products are stored in the warehouse on your picking lists to streamline the picking process.
Set product location
Tracking
Notify your customers via email whenever their parcel reaches a delivery milestone.
Email tracking notifications
"Ready for shipment" only
Notify your customers via SMS whenever their parcel reaches a delivery milestone.
SMS tracking notifications
Notify your customers via WhatsApp whenever their parcel reaches a delivery milestone.
WhatsApp tracking notifications
Send personalised tracking updates and use live chat to resolve delivery issues.
Business WhatsApp
Available in 8 languages, according to the country of destination.
Multi-language tracking notifications
Max. 2 lang.
Max. 2 lang.
Create a tracking page in your branding to replace the generic carrier page.
Branded tracking page
Feature an Instagram post and/or a promotional banner on your tracking page to highlight a campaign, new product launch, or promo offer.
Instagram post and promotional banner
Link your Google Analytics 4 account to your tracking page to understand how customers engage with it.
Google Analytics for your tracking page
Add a tracking widget to your website so customers can find their parcel information.
Parcel lookup widget
Get shipment tracking statuses with dates and timestamps throughout the parcel journey.
Tracking API
Support Automation
Monitor all your shipments from any sales channel or carrier in one place with a near-real-time, standardised overview of carrier tracking statuses.
Parcel monitor
View all the tracking updates provided by the carrier at various points during your parcel's journey.
Complete status history for every shipment
Get an overview of delivery issues and carrier exceptions.
Issues and exceptions
Based on carrier data and your logistics setup, we detect handover and delivery delays, missing parcels, and parcels stuck at a pickup point. These are recorded as custom shipment events and can be used as email triggers.
Smart issue detection
Enterprise / On demand
Subscribe to tracking webhooks to send customised and proactive updates from your customer support tool based on a broader range of custom shipment events and delivery milestones.
Advanced email triggers and webhooks
Enterprise / On demand
Request carrier claims for parcels shipped with Sendcloud's rates to receive refunds earlier, without waiting on lengthy carrier investigations.
Smart carrier claim refunds
[beta] Report an issue with a parcel, and we’ll handle the investigation with the carrier, keeping you updated along the way (for supported carriers).
Carrier support management (For direct carrier contracts)
[beta] Upload necessary files and create a support ticket directly via the API.
Support API
Quickly look up the order tracking details right from your Zendesk workspace.
Zendesk integration
Native integrations are available with Trengo, Gorgias, Freshdesk, Kustomer, and more.
Integration with other CS tools
Enterprise / On demand
Ask customers to leave a review on Trustpilot or other review platforms after their parcel has been delivered.
Request customer reviews
Track shipments that were not fulfilled using Sendcloud.
Monitor external shipments
Enterprise / On demand
Returns
Or use your own contracts (not available for the Free plan).
Use Sendcloud's rates for return shipments
Know which return methods are the best for your shipments based on your preferences.
Smart recommendations ✨
Automatically, with the return portal or API. Or manually, with the return form.
Create return labels
+ Return portal
+ Return portal
Include a return label in the box along with the ordered items.
Pre-printed return labels
Generate customs docs alongside the return label for return shipments outside of the EU.
Customs docs for returns
Retrieve all the necessary return data, validate a return, generate return labels, and even create a custom return portal on top of our API.
Return API
+ Return portal API
+ Return portal API
Notify your customers by email, WhatsApp, or SMS whenever their parcel reaches a return milestone.
Multi-channel return notifications
max. 2 languages
Let customers request a return label themselves through a self-service return portal with your branding. Offer options to choose the return method, refund method, return reasons, and more.
Return portal
Set up return rules to control which items your customers can return, from which countries, with which return method, whether they should pay for the return, and more.
Return rules
Enable customers to request a carrier to collect a parcel directly from their address to return to you (for supported carriers).
Pickups for returns
Replace paper return labels with digital QR codes (for supported carriers). Available if you're shipping from the Netherlands, Belgium, Germany, or the UK.
QR code returns
Automatically approve or reject returns, or add manual checks based on your criteria.
Return approval
Charge your customers a return fee via the return portal.
Paid returns
Manage returns for orders not originally shipped with Sendcloud.
Manage external returns
Get insights into why, how, and where customers are returning their items.
Return analytics
Checkout
Set up a service point location picker in supported shop systems. It will display a map from which your customers can choose a convenient service point for their parcel delivery.
Service point picker
Set up a service point location picker in a custom shop system (available via API).
Service point picker for a custom system
Dynamically display shipping methods in the checkout based on the postal code, parcel dimensions, and more (available via API).
Checkout rules
Let customers choose from multiple shipping methods at checkout, including same-day delivery, service points, and more (available via API).
Checkout delivery options
Show an estimate of when the parcel will be delivered based on actual transit times rather than carrier promises (available via API).
Estimated delivery dates ✨
Show how eco-friendly a shipping method is, based on drop-off location, vehicle, and distance (available via API).
Sustainability score
Shipping Intelligence
Monitor and analyse key shipping metrics to ensure timely and successful deliveries, with deep dives into potential bottlenecks.
Shipping analytics
Keep count of all your shipments from different sources and carriers and see a breakdown per destination.
Shipment volumes
View transit times per destination or carrier.
Transit times
Get insights into why, how, and where customers are returning their items.
Returns
Get insights into on-time deliveries, first delivery attempts, and delivered vs. undelivered packages.
Delivery performance
Enterprise / On demand
Get insights into shipment exceptions per destination and carrier, the % of shipments with an exception, and the most common types of exceptions.
Issues and exceptions
Enterprise / On demand
Get insights into whether your carriers are complying with the service level agreement (SLA).
Carrier SLA review
Enterprise / On demand
Benchmark the performance of your carriers against the carriers you’re not using yet and compare them to other peers in our dataset.
Delivery performance benchmarking
Enterprise / On demand
Know which shipping methods are the best for your shipments based on your preferences.
Smart recommendations
Get an overview of when the parcel will be delivered based on actual transit times rather than carrier promises.
Estimated delivery dates
Get a breakdown of surcharges and easily analyse invoices for shipments sent using Sendcloud's shipping rates.
Invoice insights
Native integrations are available with Google Cloud BigQuery, Snowflake, and more.
Data warehouse integration
Enterprise / On demand
Sendcloud Support
Live chat
Phone
Customer Success Manager
Slack channel
Enterprise / On demand
Extended hours and service levels
Enterprise / On demand
Technical Manager
Enterprise / On demand
Our shipping rates
Create a free account to view all the rates.
“Because Sendcloud has a large network of carriers, you can send flexibly and easily scale.”
“With the added range of carriers that Sendcloud brings, ShipBob customers will continue to benefit from the most cost-competitive options on the market.”
Questions & Answers
How does the free plan work?
You can use Sendcloud for free, forever. On the Free plan, you’ll only be billed for each shipping label you generate.
If you’re using the “Unstamped letter” shipping method, there is a limit of 50 labels, after which you will be charged.
Note that on the Free plan, you can only ship using Sendcloud’s rates. To use your own carrier contract, sign up for one of the paid plans.
The Free plan comes with a limited set of features and is tailored to the needs of stores making their first steps in the e-commerce world.
Is there a setup fee?
There is no setup fee for Lite, Growth, Premium, and Pro plans.
Additional fees may apply in case of complex integrations, custom requests, or managed onboarding. Please check our Enterprise offering and get in touch with one of our shipping experts to receive a custom proposal based on your desired setup.
Can I cancel my paid subscription at any time?
After the trial period, your plan will automatically be renewed if you do not deactivate it—but don’t worry, you will get timely reminders about this.
While we would hate to see you leave, you can always cancel your subscription before the next billing cycle. To cancel your subscription, go to Account > Subscription > Deactivate your plan. If you wish to delete your account instead, go to Account > Profile, scroll down, and click Delete account.
Your paid subscription will still be active until the next renewal date, so you will be able to make the most of the features that are included in your current plan. Learn more about how our subscription invoicing works.
Do I need a carrier contract to use Sendcloud?
You have the flexibility to either use your own carrier contract or Sendcloud’s shipping rates.
We offer pre-negotiated shipping rates with various carriers, allowing you to ship without needing your own carrier contract.
However, if you already have a carrier contract and are subscribed to one of our paid plans, you have the option to upload your existing contract to the Sendcloud platform.
Where can I find Sendcloud's shipping rates?
For a full overview of Sendcloud’s shipping rates, please create a free account.
Once in your Sendcloud account, go to Shipping > Shipping prices to view the available shipping or return methods per carrier and the corresponding prices.
You will be able to select the direction of your shipments (return or outbound), enter the dimensions and weight of your parcels, and choose the countries you are interested in. Easily sort and filter the results to choose the best shipping method based on price, transit time, popularity, customer rating, and more.
It is also possible to retrieve our shipping rates with the API.
What is the price per label?
Price per label is a label processing fee that’s being charged on top of your subscription price. Keep in mind that these are not the shipping costs but the price for the creation of shipping labels with Sendcloud.
The label processing fee depends on your subscription plan: Lite (+ £0.09 per label), Growth (+ £0.08 per label), Premium (+ £0.07 per label), and Pro (+ £0.06 per label).
After exceeding the monthly limit for your plan — Lite (400 labels), Growth (1000 labels), Premium (10 000 labels), and Pro (30 000 labels) — you will pay an additional £0.15 per label on top of the original fee.
For example, if you exceed the 400-label limit on the Lite plan, you will be charged £0.25 for each extra label.
From which countries can I ship with Sendcloud?
Sendcloud fully supports shipping from 8 European nations: Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, and the United Kingdom.
If you have an invoice address in any of the countries above (except for the UK) and a direct contract with a supported carrier, you can also ship from Czechia, Denmark, Poland, Portugal, and Sweden.
From any of these countries, you can ship to destinations worldwide.
Which shop systems and marketplaces are supported by Sendcloud?
Sendcloud seamlessly integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including popular platforms like Shopify, WooCommerce, Amazon, and eBay. Browse our App Store to see all of them.
Don’t worry if your system isn’t natively supported; you still have options. Sendcloud offers the flexibility to manually create shipments, upload orders via CSV files, or integrate your system through our API.
Can 3PLs and fulfilment providers use Sendcloud?
Yes, we have a tailored solution for 3PLs and e-commerce fulfilment providers. Get easy access to over 100 global and local carrier partners, and offer extra services to your e-commerce customers, such as tracking notifications and a return portal in their own branding. Learn more here.
What kind of support does Sendcloud provide?
The level of customer support you receive depends on your subscription plan.
All our customers have access to email and live chat support.
Starting from the Growth plan, we offer phone support for more immediate assistance.
Starting from the Pro plan, you will be assigned a dedicated Customer Success Manager (sometimes also possible on lower plans, on-demand), who will assist you with onboarding, training, and performance review while offering strategic guidance and shipping expertise.
Enterprise customers can expect more guided onboarding with technical support throughout the implementation and extended support hours and service levels.
Can’t find your answer? Learn more in the help center.
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