The blog about e-commerce and logistics

Out-of-home delivery is an efficient last mile solution

The e-commerce industry is reaching a critical tipping point. As delivery volumes continue to climb, online retailers and logistics partners are facing a particular set of delivery challenges heading into…

Caitlin McCarthyNovember 13, 2024

International Shipping International Shipping

Commercial invoice: Everything you need to know

A commercial invoice is an essential document needed for international shipping - but seeing as you’re here, you probably already know the basics. Now what you need to know is:…

Zeldi SmuldersNovember 4, 2024

International Shipping

HS code for online retailers: All you need to know

Is your e-commerce business ready to expand to international shipping? Are you considering importing or exporting products from the UK to the global marketplace? Or using drop shipping to supply…

Zeldi SmuldersNovember 1, 2024

E-commerce Trends & Insights

How out-of-home delivery is shaping the future of e-commerce

There’s no denying that the adoption of out-of-home (OOH) delivery is gaining momentum. While at home delivery remains the standard, a recent report conducted by Last Mile Experts found that…

Caitlin McCarthyOctober 24, 2024

E-commerce Trends & Insights

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

For retailers, outpacing the competition has never been more demanding. As McKinsey & Company noted, "the retail industry has seen as much disruption in the last 5 years as it…

Caitlin McCarthyOctober 24, 2024

International Shipping

EORI number: FAQs for e-commerce & international shipping

The EORI number is an essential code for international shipping, especially for ambitious UK e-commerce businesses that want to grow internationally. In order to export or import from countries within the EU,…

Zeldi SmuldersOctober 18, 2024

International Shipping

Incoterms 2020: An overview of everything you need to know

Navigating the complexities of international shipping can be daunting, especially when it comes to mastering the Incoterms rules. These internationally recognized trade terms are crucial for defining the responsibilities of…

Zeldi SmuldersOctober 15, 2024

Using RMA process to handle returns being shipped

E-commerce Returns

RMA Meaning – Understanding Return Merchandise Authorisation

Handling returns can be a huge challenge for e-commerce businesses, but it's absolutely vital to get it right. In a 2022 UK study on Statista, 15% of online shoppers reported…

Serena GuerraOctober 14, 2024

International Shipping

How to localise your customer experience when selling internationally

Scaling internationally comes with many challenges for e-commerce brands, not least the need to continue making each customer’s experience feel personal and relevant. From your online store you have the…

Guest BlogSeptember 20, 2024

E-commerce Returns International Shipping

5 international returns tips for trouble-free processing

Did you know that 81% of online shoppers from Europe and the US regularly return a product when they're not satisfied? Returns come with big hassles for e-retailers. When it…

Zeldi SmuldersSeptember 10, 2024

International Shipping International Shipping

Cheap international shipping: 12 tips to reduce costs

Despite helping an e-commerce business grow, international shipping can be extremely costly and cause many complex issues. And you won’t get loyal customers by passing those fees or problems onto…

Zeldi SmuldersSeptember 6, 2024

International Shipping

International shipping: A guide for e-commerce

The sound of a package being posted through the door is familiar to us all with almost 250 billion parcels sent internationally every year. Whatever your interests, open the internet…

Zeldi SmuldersAugust 23, 2024

Delivery driver using app to scan package barcode in vehicle

Shipping Intelligence

Avoid bad delivery experiences: 7 tips for customer retention

Deliveries make or break the customer experience. With 85% of online shoppers saying they won't return after a bad delivery experience, meeting their expectations is crucial. So, what exactly do…

Serena GuerraAugust 12, 2024

woman sticks label on package in warehouse

International Shipping

How to ship internationally: 7 advanced e-commerce strategies

Navigating the world of international shipping can be daunting for any e-commerce business, but it's a critical component for growth in today's global market. The complexities of how to ship…

Johanna MenzelJuly 29, 2024

International Shipping

How to ensure smooth customs clearance for ecommerce shipments

The dreaded message from the carrier has arrived: your package has been stopped in customs clearance. This frustrating situation can often arise when shipping internationally to or from the UK.…

Johanna MenzelJune 19, 2024

International Shipping

Your ultimate glossary for international shipping terms

Welcome to your comprehensive guide to international shipping terms! Navigating the intricate world of international shipping customs can often feel like learning a foreign language. With a myriad of complex…

Johanna MenzelJune 7, 2024

E-commerce Returns

E-commerce returns: A complete guide for online retailers

If you run an e-commerce business, handling returns can be a daily challenge. After all, around 80% of online shoppers say they regularly return a purchase. Since returns are a…

Zeldi SmuldersApril 30, 2024

E-commerce Returns

Boost customer satisfaction with the right returns management strategy

Return shipping costs UK e-commerce retailers an estimated £18 billion annually, with return rates ranging from 20-50% across all e-commerce sectors. Today’s online shoppers expect a hassle-free returns process anytime…

Zeldi SmuldersMarch 29, 2024

How to reduce returns and enable smooth parcel delivery traffic sign

E-commerce Returns

How to reduce returns in e-commerce with 10 effective strategies

Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily…

Zeldi SmuldersMarch 20, 2024

Guest Blogs

In the spotlight: Sendcloud’s built-in SMS Tracking feature

Deliver the best service with SMS Is your company active in today’s transport or delivery market? Then you understand the daily challenge of keeping customers satisfied. Expectations are high –…

Guest BlogMarch 18, 2024

Woman learning how to write a return policy

E-commerce Returns

How to write a return policy: Fewer returns & Happy customers in 5 steps

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Zeldi SmuldersFebruary 6, 2024

The blog about E-commerce and Logistics

Featured

How out-of-home delivery is shaping the future of e-commerce

Out-of-home delivery is an efficient last mile solution

Commercial invoice: Everything you need to know

HS code for online retailers: All you need to know

How out-of-home delivery is shaping the future of e-commerce

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

EORI number: FAQs for e-commerce & international shipping

Incoterms 2020: An overview of everything you need to know

RMA Meaning – Understanding Return Merchandise Authorisation

How to localise your customer experience when selling internationally

5 international returns tips for trouble-free processing

Cheap international shipping: 12 tips to reduce costs

International shipping: A guide for e-commerce

Avoid bad delivery experiences: 7 tips for customer retention

How to ship internationally: 7 advanced e-commerce strategies

How to ensure smooth customs clearance for ecommerce shipments

Your ultimate glossary for international shipping terms

E-commerce returns: A complete guide for online retailers

Boost customer satisfaction with the right returns management strategy

How to reduce returns in e-commerce with 10 effective strategies

In the spotlight: Sendcloud’s built-in SMS Tracking feature

How to write a return policy: Fewer returns & Happy customers in 5 steps

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