Serena Guerra

Shipping and fulfilment are significant cost drivers in e-commerce, accounting for 15-20% of total net sales. Add the fact that sometimes shipping invoices are higher than expected and it feels…

Handling returns can be a huge challenge for e-commerce businesses, but it’s absolutely vital to get it right. In a 2022 UK study on Statista, 15% of online shoppers reported…

Deliveries make or break the customer experience. With 85% of online shoppers saying they won’t return after a bad delivery experience, meeting their expectations is crucial. So, what exactly do…

Engaging and reactivating your existing customers is one of the most lucrative strategies for growing your e-commerce business and boosting your profit margin. That’s why so many e-commerce retailers are…

As an e-commerce retailer, you’re constantly looking for ways to build trust, enhance your brand and increase conversion. One of the best ways to achieve these goals is to prominently...

Finding the best courier for a small business in the UK comes down to several factors. Naturally, you need to prioritise controlling your costs. But you also want to work…